Privacy Policy

Continue Shopping →

Legal

Privacy Policy

Last updated: July 2026

Overview

Aneri Creations ("we", "us", "our") operates the website anericreations.com and its associated storefront (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order, or otherwise interact with us — including at our physical store.

By using our Site or purchasing from us, you agree to the practices described in this policy. If you do not agree with any part of this policy, we would ask that you refrain from using our Site or services.

What We Collect

We collect information in a few different ways — directly from you, automatically as you browse, and occasionally from third parties such as payment processors.

Information You Provide To Us

Contact details — your full name, email address, phone number, and billing/shipping address, provided when you place an order, create an account, or contact us.
Order information — items purchased, order value, order history, and payment status. We do not store your full card number, CVV, or UPI PIN; these are handled directly by our payment gateway partners.
Communications — any messages, feedback, or requests you send us via WhatsApp, email, phone, or our contact form, including for customer support or return requests.

Information Collected Automatically

Device and browser data — IP address, browser type, device type, and operating system, collected automatically when you visit our Site.
Usage data — pages viewed, time spent on the Site, products browsed, and how you navigate through our store, gathered through cookies and similar technologies.

How We Use It

We use the information we collect strictly to run our business, fulfil orders, and improve your experience with us. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

To process, confirm, pack, ship, and deliver your order, and to keep you updated at each stage.
To respond to queries, complaints, or return/exchange requests via WhatsApp, email, or phone.
To detect and prevent fraud, abuse, or unauthorised transactions on our Site.
To analyse Site traffic and usage patterns, so we can improve our product range, pricing, and user experience over time.
To send order updates, and, only where you've consented, promotional offers or new collection announcements.
To comply with applicable tax, accounting, and legal record-keeping obligations under Indian law.

Who We Share It With

We only share your information with trusted partners who help us operate our business, and only to the extent necessary for them to perform their function.

Courier and logistics partners — your name, address, and phone number, solely for the purpose of delivering your order.
Payment gateway providers — to securely process your payment. These providers are independently PCI-DSS compliant, and we never see or store your complete card or banking credentials.
Website and hosting service providers — such as our e-commerce platform, who help us operate and secure the Site.
Legal and regulatory authorities — where required by applicable law, court order, or a valid request from a government authority.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our Site uses SSL encryption to secure data transmitted between your browser and our servers, and all payments are processed through PCI-DSS compliant gateways.

While we work hard to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously review and update our practices to minimise risk.

How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — typically for the duration of your relationship with us, plus a reasonable period afterward to comply with tax, accounting, and legal obligations under Indian law. Order and transaction records are generally retained for a minimum of 8 years, in line with statutory requirements.

You may request earlier deletion of your data, subject to our legal retention obligations, as described in the "Your Rights" section below.

Cookies & Tracking Technologies

Like most e-commerce websites, we use cookies and similar tracking technologies to operate our Site effectively. These help us remember items in your cart, keep you logged in between visits, and understand how visitors use our Site so we can improve it.

Essential cookies — required for core Site functions like your shopping cart and checkout process.
Analytics cookies — help us understand how visitors navigate our Site, so we can identify and fix issues.
Preference cookies — remember choices you've made, such as items saved to your wishlist.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features, such as checkout.

Marketing Communications

With your consent, we may send you promotional messages about new collections, offers, or festive sales via WhatsApp, SMS, or email. You can opt out of these communications at any time by clicking the unsubscribe link in our emails, or by messaging us directly to be removed from our list. Order-related and transactional communications (such as delivery updates) are not affected by this opt-out, as they are necessary to fulfil your order.

Children's Privacy

Our Site and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a minor has provided us with personal information without appropriate consent, we will take steps to delete such information promptly.

Your Rights

You're always in control of your personal information. Subject to applicable law, you have the right to:

Access — request a copy of the personal data we hold about you.
Correction — ask us to correct any inaccurate or incomplete information.
Deletion — request deletion of your data, unless we're required to retain it for legal, tax, or accounting purposes.
Opt-out — withdraw consent for marketing communications at any time.
Grievance redressal — raise a complaint with our Grievance Officer if you believe your data has been misused (see below).

To exercise any of these rights, please contact us using the details in the "Contact" section below. We will respond to your request within a reasonable timeframe, and in any case within 30 days.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are provided below. If you have any concerns regarding this policy or how your data has been handled, you may reach out directly:

Phone: 97242 82579
Address: 40, Vishnukrupa society, B/H shreyas appartment, Fatehgunj 
Vadodara, Gujarat 390002

We aim to acknowledge and address all grievances within 30 days of receipt.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights described above, please reach out to us at:

Phone / WhatsApp: 97242 82579
Store Address: 40, Vishnukrupa society, B/H shreyas appartment, Fatehgunj 
Vadodara, Gujarat 390002

Have a privacy-related question?

Message us directly, we reply quickly

Contact Us